FAQ’s

At Darcy House Care Home, we require a 28-day notice period for residents receiving any of our long-term care types and are looking to move out. Our compassionate team are on hand around the clock to support you with your moving transition and answer any further questions you have.

Yes, we allow any new residents to schedule a trial stay for up to 4 weeks so they can experience what daily life is like at Darcy House Care Home, before making that final decision to move into our home.

We create comprehensive care plans that are tailored to each individual and are regularly reviewed to ensure that they continue to fulfil residents’ needs and requirements if their care needs change.

Our team understand that people’s health and well-being needs changes over time, therefore our care is always tailored to adapt to this.

We work closely with our residents and those closest to them to create a personalised care plan that is ideal for them.

Our team supports residents’ overall well-being through the exceptional care we provide that helps to alleviate daily stresses associated with personal care, mobility, or medical care needs.

We also strive to enhance the mental, physical and emotional well-being of our residents through the all-inclusive facilities and activities we provide that provide opportunities to socialise with others, learn new skills, gain new experiences and continue with their hobbies regularly.

We offer nursing care at Darcy House for individuals who have high-dependency nursing needs and require around-the-clock personal and medical care. Prior to them moving in, we will work with the resident and their loved ones to create a care plan tailored to their needs and outline their dietary needs, general preferences and daily routine. Our dedicated team strive to enhance the quality of life for our residents and have an open-door policy for loved ones, offering support whenever it is needed.

We offer respite care at Darcy House Care Home. Before they move in with us, we will evaluate a person’s care needs and assess how long someone should stay at our care home.

Respite care is suitable for those who have recently had an illness, injury or operation and cannot return to their usual routine straight away.

It can also be arranged for someone who is caring full-time for their loved one at home and who needs a short-term break or a trial period before moving in for the long term.

Newly admitted residents to a care home who are transferring from an interim care facility or transferring from another care home will no longer need to self-isolate upon arrival if the below requirements are satisfied:

• The person admitted is fully vaccinated, wherever possible
• The care home has taken into account the circumstances at the care home or interim care facility from which they are transferring, prior to admission
• The person is subject to an enhanced testing regime consisting of a PCR test before admission (within 72 hours), a PCR test on the day of admission (day 0) and a further PCR test 7 days following admission
• The person admitted has no known contact with a COVID-positive person

Whilst being vaccinated is no longer mandatory we strongly recommend that all residents, their visitors and team members at Darcy House Care Home are fully Covid-19 vaccinated, including future boosters, unless medically exempt. To reduce the risk of infection to others we will continue to encourage our team members to have all their vaccinations.

We have a team of in-house chefs and kitchen staff who cater to all dietary needs, with a varied seasonal menu to choose from for breakfast, lunch, and dinner. Also, beverages and snacks are available throughout the day in our cafe. Meals can be enjoyed in the dining area, private gardens in the summer months or even in their room. Residents can also spend time in the private dining room with loved ones.

Our residents are encouraged to participate in group activities and events organised by our wonderful teams of Activities Co-ordinators. Examples of activities include pet therapy, arts & crafts sessions, film nights, pamper sessions, gardening, exercise sessions, live entertainment, games, quizzes and much more. We also take requests from residents to ensure they are always making the most of their stay with us.

Yes, all of our bedrooms at Darcy House have access to a private en-suite wetroom including a sink, toilet and shower.

Yes, we have a friendly, professional hairdresser who visits our hair salon & treatment room regularly to provide residents at Darcy House with a variety of hair services so that they can continue to look and feel their best.

All of our residents are encouraged to bring their own furniture or personal items such as photographs and decorations, small pieces of furniture and furnishings to truly make their rooms their own. We believe that it’s the little additions to a room that can make all the difference.

In the event of death, all charges associated with the Care Agreement will be immediately discontinued. Housing and lodging expenses will be covered for up to ten days after the death, or until the residence has been thoroughly inspected and cleaned.

In England, care home fees are assessed based on the individual’s care needs and financial situation.

The assessment of care needs is carried out by the local authority, which will determine the level of care required and the type of care home that is appropriate. The financial assessment is also carried out by the local authority or by an independent financial advisor. It will take into account the individual’s income, savings, and assets to determine whether they need to contribute towards the cost of their care.

If the individual’s assets and income are below a certain level, they may be entitled to financial support from the local authority to help pay for their care home fees.

If an individual is deemed eligible for NHS Continuing Healthcare, their care will be fully funded by the NHS. It’s important to note that eligibility for NHS Continuing Healthcare is not based on a specific diagnosis or condition, but based on an individual’s overall care needs and the level of support required to meet those needs.

Get in touch with the team for more information.

Yes. Darcy House Care Home is regularly inspected by the Care Quality Commission to ensure our care home in Matlock continues to meet a high standard of care in all areas of the home.

Our expert team work with healthcare professionals to ensure that there is a dedicated path to support and assist the discharge process from a hospital into our care home.

Allowing pets into our home is dependent on any allergies others may have who live in our home. Please get in touch if you would like to discuss this in more detail.

Yes, we encourage all prospective residents and their families to tour our care home to ensure it’s right for them.