FAQ’s

At Darcy House Care Home, we’ve compiled a comprehensive list of frequently asked questions. These enquiries cover a wide range of topics, from financial choices to what daily life is like.

When you’re moving or assisting with a loved one’s move, finding accessible answers can be difficult. To make the transition process as simple as possible, all of our most frequently asked questions have been gathered in one location. If you’d like to discuss any of our questions in greater depth or if you have any we haven’t included, we invite you to contact our friendly team.

Care Questions

Yes, we allow any new residents to schedule a trial stay for up to 4 weeks so they can experience what daily life is like at Darcy House Care Home, before making that final decision to move into our home.

We create comprehensive care plans that are tailored to each individual and are regularly reviewed to ensure that they continue to fulfil residents’ needs and requirements if their care needs change.

Our team understand that people’s health and well-being needs changes over time, therefore our care is always tailored to adapt to this.

We work closely with our residents and those closest to them to create a personalised care plan that is ideal for them.

Our team supports residents’ overall well-being through the exceptional care we provide that helps to alleviate daily stresses associated with personal care, mobility, or medical care needs.

We also strive to enhance the mental, physical and emotional well-being of our residents through the all-inclusive facilities and activities we provide that provide opportunities to socialise with others, learn new skills, gain new experiences and continue with their hobbies regularly.

We offer nursing care at Darcy House for individuals who have high-dependency nursing needs and require around-the-clock personal and medical care. Prior to them moving in, we will work with the resident and their loved ones to create a care plan tailored to their needs and outline their dietary needs, general preferences and daily routine. Our dedicated team strive to enhance the quality of life for our residents and have an open-door policy for loved ones, offering support whenever it is needed.

We offer respite care at Darcy House Care Home. Before they move in with us, we will evaluate a person’s care needs and assess how long someone should stay at our care home.

Respite care is suitable for those who have recently had an illness, injury or operation and cannot return to their usual routine straight away.

It can also be arranged for someone who is caring full-time for their loved one at home and who needs a short-term break or a trial period before moving in for the long term.

Care during Covid-19 Questions

Newly admitted residents to a care home who are transferring from an interim care facility or transferring from another care home will no longer need to self-isolate upon arrival if the below requirements are satisfied:

The person admitted is fully vaccinated, wherever possible
The care home has taken into account the circumstances at the care home or interim care facility from which they are transferring, prior to admission
The person is subject to an enhanced testing regime consisting of a PCR test before admission (within 72 hours), a PCR test on the day of admission (day 0) and a further PCR test 7 days following admission
The person admitted has no known contact with a COVID-positive person

Our top focus is to support our residents’ well-being, and we take special care to ensure that their health is taken care of properly. Our professionals provide around-the-clock care, along with wonderful and stimulating activities that keep our residents mentally, physically, and emotionally fit. Masks are no longer required to be worn in care homes, however, our staff continues to work in whichever way makes our residents most comfortable and will wear masks in line with our residents’ wishes. In line with Government guidance, vaccinations are still going ahead, and social distancing is still being followed.

At any time, the decision to not wear face masks can be changed as determined by the Home Manager, company, local or national healthcare agencies. COVID-19 regulations and guidance from the Government, National, and Local Healthcare Agencies may also change. For further information, please click here or contact the Home Manager directly.

In line with recent Government recommendations effective from 15th December 2022, care homes in England can make risk-based decisions as to whether face masks are required to be worn. Following a risk assessment, our care home has made the decision to remove the universal wearing of masks. It is a personal choice whether visitors still wish to wear a mask and people receiving care can ask staff to wear face masks; our staff will continue to work in whichever way makes our residents most comfortable.

Whilst being vaccinated is no longer mandatory we strongly recommend that all residents, their visitors and team members at Darcy House Care Home are fully Covid-19 vaccinated, including future boosters, unless medically exempt. To reduce the risk of infection to others we will continue to encourage our team members to have all their vaccinations.

Facilities Questions

We have a team of in-house chefs and kitchen staff who cater to all dietary needs, with a varied seasonal menu to choose from for breakfast, lunch, and dinner. Also, beverages and snacks are available throughout the day in our cafe. Meals can be enjoyed in the dining area, private gardens in the summer months or even in their room. Residents can also spend time in the private dining room with loved ones.

Our residents are encouraged to participate in group activities and events organised by our wonderful teams of Activities Co-ordinators. Examples of activities include pet therapy, arts & crafts sessions, film nights, pamper sessions, gardening, exercise sessions, live entertainment, games, quizzes and much more. We also take requests from residents to ensure they are always making the most of their stay with us.

Yes, all of our bedrooms at Darcy House have access to a private en-suite wetroom including a sink, toilet and shower.

Yes, we have a friendly, professional hairdresser who visits our hair salon & treatment room regularly to provide residents at Darcy House with a variety of hair services so that they can continue to look and feel their best.

All of our residents are encouraged to bring their own furniture or personal items such as photographs and decorations, small pieces of furniture and furnishings to truly make their rooms their own. We believe that it’s the little additions to a room that can make all the difference.

Finance Questions

In the event of death, all charges associated with the Care Agreement will be immediately discontinued. Housing and lodging expenses will be covered for up to ten days after the death, or until the residence has been thoroughly inspected and cleaned.

In England, care home fees are assessed based on the individual’s care needs and financial situation.

The assessment of care needs is carried out by the local authority, which will determine the level of care required and the type of care home that is appropriate. The financial assessment is also carried out by the local authority or by an independent financial advisor. It will take into account the individual’s income, savings, and assets to determine whether they need to contribute towards the cost of their care.

If the individual’s assets and income are below a certain level, they may be entitled to financial support from the local authority to help pay for their care home fees.

If an individual is deemed eligible for NHS Continuing Healthcare, their care will be fully funded by the NHS. It’s important to note that eligibility for NHS Continuing Healthcare is not based on a specific diagnosis or condition, but based on an individual’s overall care needs and the level of support required to meet those needs.

Get in touch with the team for more information.

General Questions

Yes. Darcy House Care Home is regularly inspected by the Care Quality Commission to ensure our care home in Matlock continues to meet a high standard of care in all areas of the home.

Our expert team work with healthcare professionals to ensure that there is a dedicated path to support and assist the discharge process from a hospital into our care home.

Allowing pets into our home is dependent on any allergies others may have who live in our home. Please get in touch if you would like to discuss this in more detail.

Yes, we encourage all prospective residents and their families to tour our care home to ensure it’s right for them.

Daily Life at Darcy House Care Home

Discover the wonderful facilities and amenities that support our specialised care options and enable residents to live the life they choose. Beyond the initial medical and personal care we offer, our team are passionate about enhancing the overall well-being of our residents. Maintaining independence and dignity is a top priority for us, and we are proud that our residents can make full use of our range of facilities around the clock. Check out our facilities and allow them to give you an insight into what daily life is like at Darcy House Care Home.

FAQ’s

Care Questions

Care during Covid-19 Questions

Facilities Questions

Finance Questions

General Questions

Daily Life at Darcy House Care Home

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Care Questions

Care during Covid-19 Questions

Facilities Questions

Finance Questions

General Questions